/* =========================
   RECLAME AQUI
========================= */

.tickets-page {
    background: #0b0e10;
}

.tickets-hero {
    position: relative;
    isolation: isolate;
    overflow: hidden;
    padding: calc(var(--header-height) + clamp(74px, 9vw, 130px)) 0 clamp(82px, 10vw, 132px);
    background:
        radial-gradient(circle at 82% 32%, rgba(101, 223, 243, 0.13), transparent 24%),
        linear-gradient(180deg, rgba(101, 223, 243, 0.04), transparent 48%),
        #0b1316;
}

.tickets-grid-bg {
    position: absolute;
    z-index: -1;
    inset: 0;
    opacity: 0.8;
    background-image:
        linear-gradient(rgba(101, 223, 243, 0.045) 1px, transparent 1px),
        linear-gradient(90deg, rgba(101, 223, 243, 0.045) 1px, transparent 1px);
    background-size: 58px 58px;
    mask-image: linear-gradient(to bottom, black, transparent 88%);
}

.tickets-hero-layout {
    display: grid;
    grid-template-columns: minmax(0, 1.05fr) minmax(320px, 0.58fr);
    align-items: end;
    gap: clamp(56px, 10vw, 140px);
}

.tickets-kicker {
    color: var(--accent-cyan);
}

.tickets-hero h1 {
    max-width: 760px;
    margin: 24px 0 0;
    color: #effdff;
    font-size: clamp(4.8rem, 10vw, 9.3rem);
    font-weight: 780;
    letter-spacing: -0.085em;
    line-height: 0.78;
}

.tickets-hero h1 em {
    color: var(--accent-cyan);
    font-family: Georgia, "Times New Roman", serif;
    font-weight: 400;
}

.tickets-hero-copy > p:not(.section-kicker) {
    max-width: 610px;
    margin: 42px 0 0;
    color: #a6c1c7;
    font-size: 1.02rem;
    line-height: 1.8;
}

.tickets-hero-actions {
    display: flex;
    flex-wrap: wrap;
    gap: 12px;
    margin-top: 38px;
}

.ticket-button,
.ticket-submit,
.ticket-lookup button {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    gap: 18px;
    min-height: 52px;
    padding: 12px 18px;
    border: 1px solid transparent;
    border-radius: 999px;
    cursor: pointer;
    font-size: 0.74rem;
    font-weight: 800;
    transition: background-color var(--transition), border-color var(--transition), color var(--transition), transform var(--transition);
}

.ticket-button-primary,
.ticket-submit {
    background: var(--accent-cyan);
    color: #061114;
}

.ticket-button-primary:hover,
.ticket-button-primary:focus-visible,
.ticket-submit:hover,
.ticket-submit:focus-visible {
    background: #d8f8ff;
    transform: translateY(-2px);
}

.ticket-button-secondary {
    border-color: rgba(216, 248, 255, 0.18);
    background: rgba(7, 23, 28, 0.4);
    color: #d5edf2;
}

.ticket-button-secondary:hover,
.ticket-button-secondary:focus-visible {
    border-color: var(--accent-cyan);
    background: rgba(101, 223, 243, 0.1);
    transform: translateY(-2px);
}

.tickets-hero-panel {
    padding: clamp(28px, 4vw, 42px);
    border: 1px solid rgba(101, 223, 243, 0.2);
    border-radius: 30px;
    background:
        linear-gradient(145deg, rgba(101, 223, 243, 0.08), transparent 42%),
        rgba(11, 28, 33, 0.92);
    box-shadow: 0 26px 70px rgba(0, 0, 0, 0.2);
}

.tickets-panel-kicker,
.ticket-form-label {
    margin: 0;
    color: var(--accent-cyan);
    font-family: ui-monospace, SFMono-Regular, Menlo, Monaco, Consolas, monospace;
    font-size: 0.61rem;
    font-weight: 800;
    letter-spacing: 0.13em;
}

.tickets-hero-panel ol {
    display: grid;
    gap: 18px;
    margin: 28px 0;
    padding: 0;
    list-style: none;
}

.tickets-hero-panel li {
    display: grid;
    grid-template-columns: 32px 1fr;
    align-items: center;
    gap: 14px;
}

.tickets-hero-panel li > span {
    display: grid;
    place-items: center;
    width: 30px;
    height: 30px;
    border: 1px solid rgba(101, 223, 243, 0.35);
    border-radius: 50%;
    color: var(--accent-cyan);
    font-family: ui-monospace, SFMono-Regular, Menlo, Monaco, Consolas, monospace;
    font-size: 0.62rem;
    font-weight: 800;
}

.tickets-hero-panel li p {
    margin: 0;
    color: #bdd3d8;
    font-size: 0.78rem;
    line-height: 1.45;
}

.tickets-public-note {
    margin: 0;
    padding-top: 20px;
    border-top: 1px solid rgba(216, 248, 255, 0.1);
    color: #8ba6ac;
    font-size: 0.68rem;
    line-height: 1.55;
}

.tickets-public-note span {
    margin-right: 7px;
    color: #ffb147;
}

.tickets-workspace {
    border-top: 1px solid rgba(101, 223, 243, 0.1);
    background: #0d1518;
}

.tickets-workspace-layout {
    display: grid;
    grid-template-columns: minmax(0, 1fr) minmax(280px, 0.42fr);
    align-items: start;
    gap: clamp(28px, 5vw, 72px);
}

.ticket-form,
.tickets-team-card {
    padding: clamp(25px, 4vw, 40px);
    border: 1px solid rgba(216, 248, 255, 0.12);
    border-radius: 28px;
    background: #111e22;
}

.ticket-form-heading,
.ticket-submit-row,
.ticket-directory-meta,
.ticket-card-header,
.ticket-card-footer {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 22px;
}

.ticket-form-heading h3,
.tickets-team-card h3 {
    margin: 10px 0 0;
    color: #e4f7fa;
    font-size: clamp(2rem, 3vw, 3.2rem);
    letter-spacing: -0.055em;
    line-height: 0.95;
}

.ticket-form-seal {
    flex: 0 0 auto;
    padding: 8px 10px;
    border: 1px solid rgba(184, 220, 99, 0.28);
    border-radius: 999px;
    color: var(--accent-green);
    font-family: ui-monospace, SFMono-Regular, Menlo, Monaco, Consolas, monospace;
    font-size: 0.55rem;
    font-weight: 800;
    letter-spacing: 0.09em;
}

.ticket-fields {
    display: grid;
    grid-template-columns: minmax(0, 0.42fr) minmax(0, 0.58fr);
    gap: 22px;
    margin-top: 38px;
}

.ticket-field {
    display: grid;
    align-content: start;
    gap: 8px;
}

.ticket-field-wide {
    grid-column: 1 / -1;
}

.ticket-field label,
.ticket-lookup > label {
    color: #c9e1e6;
    font-size: 0.72rem;
    font-weight: 750;
}

.ticket-label-row {
    display: flex;
    justify-content: space-between;
    gap: 16px;
}

.ticket-label-row span {
    color: #779198;
    font-family: ui-monospace, SFMono-Regular, Menlo, Monaco, Consolas, monospace;
    font-size: 0.59rem;
}

.ticket-field input,
.ticket-field select,
.ticket-field textarea,
.ticket-lookup input {
    width: 100%;
    border: 1px solid rgba(216, 248, 255, 0.13);
    border-radius: 12px;
    outline: 0;
    background: rgba(4, 14, 17, 0.65);
    color: #e1f5f8;
    transition: border-color var(--transition), background-color var(--transition), box-shadow var(--transition);
}

.ticket-field input,
.ticket-field select,
.ticket-lookup input {
    min-height: 48px;
    padding: 10px 13px;
}

.ticket-field textarea {
    min-height: 176px;
    padding: 13px;
    resize: vertical;
}

.ticket-field input::placeholder,
.ticket-field textarea::placeholder,
.ticket-lookup input::placeholder {
    color: #607b82;
}

.ticket-field input:focus,
.ticket-field select:focus,
.ticket-field textarea:focus,
.ticket-lookup input:focus {
    border-color: var(--accent-cyan);
    background: rgba(7, 28, 33, 0.9);
    box-shadow: 0 0 0 3px rgba(101, 223, 243, 0.08);
}

.ticket-field-help {
    margin: 2px 0 0;
    color: #7e999f;
    font-size: 0.66rem;
    line-height: 1.55;
}

.ticket-consent {
    display: flex;
    align-items: flex-start;
    gap: 11px;
    margin-top: 23px;
    color: #a9c2c7;
    font-size: 0.7rem;
    line-height: 1.55;
}

.ticket-consent input {
    flex: 0 0 auto;
    width: 17px;
    height: 17px;
    margin: 3px 0 0;
    accent-color: var(--accent-cyan);
}

.ticket-submit-row {
    margin-top: 31px;
    padding-top: 24px;
    border-top: 1px solid rgba(216, 248, 255, 0.09);
}

.ticket-form-status {
    max-width: 380px;
    margin: 0;
    color: #819ca2;
    font-size: 0.67rem;
    line-height: 1.5;
}

.ticket-form-status[data-type="working"] {
    color: var(--accent-cyan);
}

.ticket-form-status[data-type="error"] {
    color: #ff9b8f;
}

.tickets-team-card {
    position: sticky;
    top: calc(var(--header-height) + 24px);
    background:
        radial-gradient(circle at 92% 6%, rgba(156, 124, 255, 0.15), transparent 30%),
        #171a25;
}

.tickets-team-card > p:not(.ticket-form-label) {
    margin: 24px 0 0;
    color: #a9b5c6;
    font-size: 0.82rem;
    line-height: 1.75;
}

.tickets-team-link {
    display: inline-flex;
    align-items: center;
    gap: 12px;
    margin-top: 28px;
    color: #cbbdff;
    font-size: 0.71rem;
    font-weight: 800;
}

.tickets-team-link:hover,
.tickets-team-link:focus-visible {
    color: #f0ecff;
}

.tickets-team-card ul {
    display: grid;
    gap: 10px;
    margin: 29px 0 0;
    padding: 22px 0 0;
    border-top: 1px solid rgba(216, 248, 255, 0.09);
    color: #98a4b7;
    font-size: 0.68rem;
    line-height: 1.45;
    list-style: none;
}

.tickets-team-card li span {
    margin-right: 7px;
    color: var(--accent-green);
}

.ticket-directory {
    background:
        radial-gradient(circle at 14% 16%, rgba(101, 223, 243, 0.06), transparent 25%),
        #090f11;
}

.ticket-directory-heading {
    display: grid;
    grid-template-columns: minmax(0, 1fr) minmax(260px, 0.38fr);
    align-items: end;
    gap: 48px;
    margin-bottom: 42px;
}

.ticket-directory-heading h2 {
    margin: 16px 0 0;
    color: #e3f7fb;
    font-size: clamp(2.7rem, 5.8vw, 5.4rem);
    letter-spacing: -0.065em;
    line-height: 0.92;
}

.ticket-directory-heading > p {
    margin: 0;
    color: #91abb1;
    font-size: 0.86rem;
    line-height: 1.7;
}

.ticket-lookup {
    display: grid;
    grid-template-columns: minmax(170px, 0.3fr) minmax(0, 0.7fr);
    align-items: center;
    gap: 18px 28px;
    padding: 22px;
    border: 1px solid rgba(101, 223, 243, 0.17);
    border-radius: 18px;
    background: rgba(16, 33, 39, 0.6);
}

.ticket-lookup > div {
    display: flex;
    gap: 10px;
}

.ticket-lookup button {
    flex: 0 0 auto;
    min-height: 48px;
    padding-inline: 16px;
    background: rgba(101, 223, 243, 0.12);
    color: #dff8fc;
}

.ticket-lookup button:hover,
.ticket-lookup button:focus-visible {
    background: rgba(101, 223, 243, 0.22);
}

.ticket-lookup > p {
    grid-column: 2;
    min-height: 1.4em;
    margin: -7px 0 0;
    color: #8ba8ae;
    font-size: 0.67rem;
}

.ticket-filters {
    display: grid;
    grid-template-columns: minmax(0, 1fr) minmax(160px, 0.28fr) minmax(170px, 0.3fr);
    gap: 14px;
    margin-top: 32px;
}

.ticket-directory-meta {
    margin: 28px 0 18px;
    color: #829ea4;
    font-family: ui-monospace, SFMono-Regular, Menlo, Monaco, Consolas, monospace;
    font-size: 0.63rem;
}

.ticket-directory-meta p {
    margin: 0;
}

.ticket-directory-meta p:last-child {
    color: #ffb147;
    text-align: right;
}

.ticket-feed {
    display: grid;
    grid-template-columns: repeat(2, minmax(0, 1fr));
    gap: 18px;
}

.ticket-card {
    display: flex;
    flex-direction: column;
    min-height: 318px;
    padding: clamp(23px, 3vw, 32px);
    border: 1px solid rgba(216, 248, 255, 0.12);
    border-radius: 24px;
    background:
        radial-gradient(circle at 100% 0, rgba(101, 223, 243, 0.09), transparent 34%),
        #102025;
}

.ticket-card-header {
    align-items: flex-start;
    color: #8fb9c1;
    font-family: ui-monospace, SFMono-Regular, Menlo, Monaco, Consolas, monospace;
    font-size: 0.59rem;
    font-weight: 800;
    letter-spacing: 0.1em;
}

.ticket-status {
    flex: 0 0 auto;
    padding: 6px 8px;
    border: 1px solid currentColor;
    border-radius: 999px;
    color: #f5c26d;
    font-size: 0.52rem;
    letter-spacing: 0.07em;
}

.ticket-status[data-status="em-analise"] {
    color: #f5c26d;
}

.ticket-status[data-status="aguardando-cliente"] {
    color: #d2c0ff;
}

.ticket-status[data-status="respondida"],
.ticket-status[data-status="resolvida"] {
    color: #a9dc7a;
}

.ticket-status[data-status="encerrada"] {
    color: #a6b1b4;
}

.ticket-card-type {
    width: max-content;
    margin: 30px 0 0;
    padding: 6px 9px;
    border: 1px solid rgba(216, 248, 255, 0.1);
    border-radius: 999px;
    color: #a4c1c7;
    font-size: 0.6rem;
}

.ticket-card h3 {
    margin: 18px 0 11px;
    color: #e2f6fa;
    font-size: clamp(1.45rem, 2.6vw, 2.15rem);
    letter-spacing: -0.04em;
    line-height: 1.05;
}

.ticket-card-description {
    display: -webkit-box;
    overflow: hidden;
    margin: 0;
    color: #8fa8ae;
    font-size: 0.76rem;
    line-height: 1.65;
    -webkit-box-orient: vertical;
    -webkit-line-clamp: 3;
}

.ticket-card-footer {
    align-items: flex-end;
    margin-top: auto;
    padding-top: 20px;
    border-top: 1px solid rgba(216, 248, 255, 0.09);
}

.ticket-card-footer time {
    max-width: 65%;
    color: #6f8a90;
    font-size: 0.59rem;
    line-height: 1.5;
}

.ticket-card-footer a {
    color: var(--accent-cyan);
    font-size: 0.64rem;
    font-weight: 800;
    white-space: nowrap;
}

.ticket-card-footer a:hover,
.ticket-card-footer a:focus-visible {
    color: #d8f8ff;
}

.ticket-loading,
.ticket-empty {
    grid-column: 1 / -1;
    margin: 0;
    padding: 34px;
    border: 1px dashed rgba(101, 223, 243, 0.24);
    border-radius: 18px;
    color: #8fa8ae;
    font-size: 0.76rem;
    text-align: center;
}

.ticket-empty.is-error {
    border-color: rgba(255, 155, 143, 0.3);
    color: #ffb0a6;
}

@media (max-width: 920px) {
    .tickets-hero-layout,
    .tickets-workspace-layout,
    .ticket-directory-heading {
        grid-template-columns: 1fr;
    }

    .tickets-hero-layout {
        gap: 54px;
    }

    .tickets-hero-panel {
        width: min(100%, 560px);
    }

    .tickets-team-card {
        position: static;
    }

    .ticket-directory-heading {
        gap: 26px;
    }

    .ticket-directory-heading > p {
        max-width: 620px;
    }
}

@media (max-width: 700px) {
    .tickets-hero {
        padding-top: calc(var(--header-height) + 62px);
    }

    .tickets-hero h1 {
        font-size: clamp(4rem, 18vw, 6rem);
    }

    .tickets-hero-copy > p:not(.section-kicker) {
        margin-top: 32px;
        font-size: 0.94rem;
    }

    .tickets-hero-actions,
    .ticket-button {
        width: 100%;
    }

    .ticket-form-heading,
    .ticket-submit-row {
        align-items: flex-start;
        flex-direction: column;
    }

    .ticket-fields,
    .ticket-filters {
        grid-template-columns: 1fr;
    }

    .ticket-field-wide {
        grid-column: auto;
    }

    .ticket-submit {
        width: 100%;
    }

    .ticket-lookup {
        grid-template-columns: 1fr;
    }

    .ticket-lookup > div {
        flex-direction: column;
    }

    .ticket-lookup button {
        width: 100%;
    }

    .ticket-lookup > p {
        grid-column: auto;
        margin: 0;
    }

    .ticket-directory-meta {
        align-items: flex-start;
        flex-direction: column;
    }

    .ticket-directory-meta p:last-child {
        text-align: left;
    }

    .ticket-feed {
        grid-template-columns: 1fr;
    }
}

@media (max-width: 430px) {
    .tickets-hero h1 {
        font-size: clamp(3.5rem, 17vw, 4.7rem);
    }

    .tickets-hero-panel,
    .ticket-form,
    .tickets-team-card,
    .ticket-card {
        padding: 22px;
        border-radius: 22px;
    }

    .ticket-form-seal {
        font-size: 0.49rem;
    }

    .ticket-card-header {
        align-items: flex-start;
        flex-direction: column;
        gap: 10px;
    }
}